After 13 yrs of purchase, Mahindra ordered to refund ₹12.27 lakh

Mahindra has been ordered to refund ₹12.27 lakh to a customer after 13 years due to a faulty XUV500. The consumer commission found repeated defects and unresolved issues despite multiple service visits. The ruling calls the long denial of a proper solution unfair and mandates the full refund along with compensation for the prolonged inconvenience caused to the buyer.