Bajaj Finance fires 1500 humans, hire 10 AI bots: Saves 30% costs

Bajaj Finance says just 10 AI voice bots are now handling workloads previously managed by around 1,500 calling agents, helping reduce customer-service costs by nearly 30%. The company sees AI as a major productivity and growth engine, but the development is also raising concerns around job displacement, workforce restructuring, reduced human interaction.