Court orders ₹10.81 lakh refund over 12-year car delivery lag

A Puducherry consumer commission awarded a buyer ₹10.81 lakh after Mahindra and its dealership failed to deliver a fully paid car for nearly 12 years. Holding both parties liable for deficiency in service, the commission ordered a refund with interest and compensation, reaffirming that consumers are entitled to legal relief when companies fail to honour their commitments.