IndiGo damages ₹8,000 bag, offers ₹4,500 refund; man says 'consumer safety is a joke'

An X user recently shared photos of his sister's severely damaged luggage bag following an IndiGo flight. The images show a deep crack in the hard-shell luggage, a bag the X user noted cost approximately ₹8,000. "They are offering her a safari bag or ₹4,500 as per their policy...Consumer safety is a joke in this nation," he wrote.