Link pay of top execs to clients' satisfaction: IRDAI to insurers

Insurance Regulatory and Development Authority of India (IRDAI) asked insurers to link salaries of top executives, including CEOs, to customer-centric outcomes and the company's overall financial health. Key performance indicators will include product performance, claim responsiveness, and timely grievance redressal. The new norms also mandate monthly and quarterly disclosures on company websites.