Our AI assistant doing work of 700 people: Klarna after laying off 700 staff

Swedish fintech company Klarna on Tuesday said, "Klarna's AI assistant, powered by OpenAI, has in its first 4 weeks handled 2.3 million customer service chats." The company's statement added, "It is doing the equivalent work of 700 full-time agents." Klarna's statement came after the company laid off 700 employees or 10% of its workforce in mid-2022.