Penalty of ₹5 lakh on Airtel for harassing customer

The Delhi SCDRC upheld a ₹5 lakh penalty on Airtel for harassing a customer over alleged unpaid dues, despite the amount being paid. Airtel disconnected the customer's services and continued harassment despite evidence of payment. The commission found Airtel negligent and upheld the district forum decision, reinforcing the importance of addressing customer complaints effectively.