Bakstage.ai embeds IBM watsonx.ai to further personalise CX

New York's Bakstage.AI, a sales enablement platform, partners with IBM's watsonx.ai to personalize the customer experience. Their AI Sales Assist offers live 1:1 video calls, replacing generic interactions. IBM's AI delivers insights into customer journeys with call summaries, feedback, and sentiment analysis ideal for B2B SaaS, retail, finance, and insurance companies.