Zepto CEO Aadit Palicha, while speaking on Nikhil Kamath's podcast, revealed that before starting KiranaKart, he and CTO Kaivalya Vohra took grocery orders via WhatsApp. During COVID-19-induced lockdowns, local mom-and-pop shops were disrupted and online deliveries were delayed too, he said. We initially didn't charge a fee and began delivering orders because "we had nothing else to do", he added.