Mortgage firm Better's CEO Vishal Garg, who fired 900 employees via Zoom in 2021, said he has "worked really hard" to be more empathetic to employees. "I've worked...hard to...treat [employees] with the same level of kindness that I showed our customers," Garg stated. "I've learned...that...for our customers to be delighted, our teammates also have to feel delight," he added.