Lufthansa's rude reply to passenger's payment complaint on X goes viral

German airline Lufthansa is being criticised on X for responding rudely to a customer who raised a complaint over delay in processing his payment. "We've already responded to you numerous times...The response isn't going to magically change...now," Lufthansa wrote. Several people reacted to the post, with one saying, "Whoever this agent is, this guy really doesn't care about his job."