A controversy erupted after an internal BSNL circular on Director Vivek Banzal’s Prayagraj visit surfaced online, showing officers tasked with arranging meals and personal-use kits, including towels and underwear. A 1987-batch Indian Telecom Service officer, he has over 35 years of experience and is regarded as a seasoned technocrat. He joined BSNL as Director (Consumer Fixed Access) in 2018.