A consumer disputes redressal commission has directed OYO and a hotel in Kasauli to pay ₹45,500 to Panchkula resident Kanishak Singhal after he was denied check-in despite confirmation in 2019. Singhal, his wife, eight-month-old child and senior citizen mother were manhandled by hotel staff and hotel's owner, he alleged. OYO said its role was limited to booking through its platform.