A woman alleged that a Zomato delivery agent verbally abused her office staff for 10-minute delay in receiving an order. Claiming that he arrived before time, she said, "No one has the right to abuse anyone...Be it a delivery boy or...CEO." Several users argued the agent was made to wait for too long, which could've affected delivery of other orders.

PhonePe has reduced its customer support staff by 60%, from 1,100 agents to just over 400, over the past five years, according to its annual report. The fintech giant said the efficiency was achieved by increasing automated customer service issue resolutions, powered by AI-driven chatbots, to over 90%. PhonePe also stated it employs more than 1,500 of India's top engineers.

Zepto, the $5-billion quick commerce company, was started with a WhatsApp group, Co-founder and CEO Aadit Palicha revealed. He said that they spoke to customers and made tweaks to the company's model for a year before building the first version of Zepto. After Zepto reached a "meaningful scale", Palicha and Co-founder Kaivalya Vohra decided to drop out of Stanford University.

A man claimed Zomato's Hyperpure is selling "fake paneer made with vegetable oils" to restaurants, who are using it in their dishes without a disclaimer for customers. "They made you believe...you're eating healthy food by eating varieties of paneer dishes over junk food," he said. "Seriously disappointed that Zomato is complicit in allowing this so openly," an X user said.

Zepto CEO Aadit Palicha, who is 22 years-old, said people who report to him are almost double his age. "It has taken time, but we have proven our ability to add value to the time," he said at the NDTV World Summit. "The team now has conviction that Aadit has some idea of what he is doing," he added.

Zomato Founder Deepinder Goyal has registered a new longevity venture named Continue that will focus on health tracking and mental wellness. "It is, as of now, my personal health and wellness team...which tracks and researches how to keep me running at my peak performance," he explained. Continue, started with an initial capital of ₹50 lakh, is entirely funded by Goyal.

Elon Musk-owned xAI is hiring AI Tutors who can speak in different languages, including Hindi, Chinese, Arabic and French, and is offering to pay between ₹3,000 and ₹5,400 per hour. The tutors will be responsible for delivering "top-tier curated data with an emphasis on nuances of English and additional language". This data will be used to improve generative AI models.

Comedian Kunal Kamra reposted pictures and a video on X claiming to show bouncers deployed by Bhavish Aggarwal-led Ola Electric at its service centres. "You've sold such an innovative Indian product, you've had to hire bouncers to protect the staff," Kamra said. "Bouncers are at centre to reply to customer with weapons," the X user who first shared visuals said.

A predatory pricing strategy refers to a pricing strategy in which goods or services are offered at a very low price point, with the intention of driving out competition. Predatory pricing is prohibited as it's considered an abuse of dominance. The All India Consumer Products Distributors Federation has urged CCI to probe Blinkit, Swiggy and Zepto for alleged predatory pricing.

The All India Consumer Products Distributors Federation has urged antitrust body CCI to probe Blinkit, Swiggy and Zepto for alleged predatory pricing, Reuters reported. The group of 400,000 retail distributors has accused the quick commerce apps of offering deep discounts and selling below cost to lure customers. These practices make it impossible for retailers to "compete or survive", they added.